Information prior to the contractual process
This website www.bodegasxalo.com is owned by COOPERATIVA VALENCIANA VIRGEN- POBRE DE XALO with NIF F03014107 and fiscal address at CTRA XALO-ALCALALI S / N 03727, XALO (ALICANTE).
The General Contracting conditions regulate the distance selling relationship between COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Conditions of Contracting, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.
The purpose of the website is the sale of oenology products.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, they declare to be of legal age and have the legal capacity and to act necessary to access the websites of COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO and the hiring through them.
The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/
To purchase our products, you can go to the corresponding section of our online store.
You can register as a user of the website to make the online purchase in the corresponding section on the website itself. In accordance with the applicable and current regulations on data protection, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO informs users that the personal data collected during the registration and subsequent purchase process will be incorporated into the treatment system owned by COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO, in order to process said actions by the user and manage subsequent actions derived from them.
Your data will be kept for the period strictly necessary to fulfill the aforementioned purposes, except for the legal obligation of conservation.
We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and the consent.
In accordance with the rights conferred by current data protection regulations, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same,By directing your request to the address mentioned above or to the email email@example.com. You can contact the competent Control Authority to present the claim that you consider appropriate.
During the purchase process, you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another. You can modify the information registered at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, and the user can delete those records that he considers is not necessary to view.
After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive the confirmation within 24 hours from the completion of the order, please contact COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO on the customer service phone 966480034 or by email firstname.lastname@example.org.
All the contents of the web are in Spanish.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
Offer and validity
In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.
In compliance with current regulations, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO offers information on all items for sale, their characteristics and prices. However, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
Essential characteristics of the products
The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.
In the case of perishable products and you receive them in poor condition or expired, please contact us at email@example.com. It will be essential to follow the storage instructions determined on the packaging itself, in addition to observing the expiration date, keeping in any case the proof of purchase.
All products indicate the sale price in Euros and include Value Added Tax (VAT). If any other tax is applicable, this would be indicated (IGIC or IPSI).
Delivery and transport costs
COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO only makes shipments in national territory except the Canary Islands, Ceuta and Melilla. The shipping costs will be detailed during the formalization of the purchase and they depend on the weight of the merchandise and the delivery area.
The customer may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice:
- VISA or MASTERCARD credit card
All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.
Likewise, the information about your credit card is entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and is not entered or registered in any COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO server.
Likewise, the data about your credit card are entered directly on the bank's page, in the Virtual POS (Redsys) and are not entered or registered in any server of COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO. To pay, you will connect directly to the Redsys electronic payment platform https://sis.redsys.es/sis/realizarPago.
For more information, you can consult the following link: http://www.redsys.es.
Likewise, the information about your credit card is entered directly on the bank's page, in the Virtual POS (Stripe) and is not entered or registered in any COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO server. To pay, you will connect directly to the Stripe electronic payment platform.
For more information, you can consult the following link: www.stripe.com.
When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-payment annotations in the accounts of the supplier and the holder will be made as soon as possible.
However, if the purchase had been effectively made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that charge will remain liable to COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO to compensate for damages caused as a result of said cancellation.
- Wire transfer
When selecting the bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO.
It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.
If you wish, you can send us the proof of the transfer by e-mail firstname.lastname@example.org. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.
Remind you that the payment must be made in EUROS and that all eventual exchange and banking commissions are your responsibility.
In the case of bank transfers made from outside of Spain, it is very important that when ordering the transfer you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO could stop the shipment of your order by not receiving the full amount of it.
Possible exchange and banking commissions are borne by the client.
- Cash on Delivery
If you wish, we can send you your cash on delivery order, which you will pay upon receipt at no cost to you, since COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO bears the expenses derived from this form of payment.
COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO undertakes to deliver the order in a maximum of 15 days, from the day after the order.
In the event that the delivery exceeds 20 days and is attributable to COOPERATIVA VALENCIANA VIRGEN- POBRE DE XALO its delay, a full refund of the amount of pre-paying for the merchandise whose delivery had been delivered will be carried out upon prior written request of the client. delayed
The availability of the products offered by COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO may vary depending on customer demand. Although COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO updates the stock periodically, the product requested by the customer could be out of stock at that time. In the event of non-execution due to unavailability, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO will notify the client by e-mail as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO may give the double option of: supplying the client without price increase, a product with similar characteristics or of higher quality, or except for justified and demonstrable reasons by COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO within the same period to pay the amounts paid for the canceled order.
Right of withdrawal
As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, they are exempt from withdrawal.
The client must return or deliver the product directly to COOPERATIVA VALENCIANA VIRGEN- POBRE DE XALO, to the address CTRA XALO-ALCALALI S / N 03727, XALO (ALICANTE), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The term will be understood as fulfilled if the customer returns the product before the end of the term.
The customer will be responsible for the costs of returning the product.
The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the opposite has not been provided.
COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO may retain the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.
Return of defective product
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO of the reason for return through of any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.
COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.
If the client wishes to file a claim, the establishment of COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO is located at CTRA XALO-ALCALALI S / N 03727, XALO (ALICANTE) or via email email@example.com.
Likewise, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO is domiciled in ALICANTE, Spain.