Information prior to the contractual process

This web page is owned COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO with CIF F03014107 and fiscal direction CTRA XALO-ALCALALI S/N 03727, XALO (ALICANTE), commercially operating under the brand BODEGAS XALÓ.

The General Conditions of Contract governing the relationship between distance selling COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO and user or customer, according to the legal provisions, in particular the Law 7/1998, of 13 April, on General Conditions Recruitment, Law 3/2014 of 27 March by the revised text of the amending General Law for the Defence of Consumers and Users, 1906/1999 Royal Decree of 17 December 1999 laying down the Telephone and Electronic Contracting regulated general conditions, the Organic Law 15/1999 of 13 December, on Data Protection Personal Nature, Law 7/1996 of 15 January Retail Trade, and Law 34/2002 of July 11, Services Information Society and Trade Electronic.

COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO sreserves the right to make changes it deems appropriate, without notice, in the General Conditions. such modifications may be made through their websites, for any admissible with law and must be complied with during the time they are published on the web and until they are validly amended by subsequent. However, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO eserves the right to apply, in certain cases, a Special Conditions of Contract in preference to General Conditions as it deems appropriate, announcing them in time and timely manner.

The purpose of the website is selling products of winemaking. The contract will be linked to the delivery of the product subject to the right withdrawal.

As a user or customer expressly declares to know, understand and accept the conditions of  use and these general terms and conditions. At the same time, declares to have the age and  have the legal capacity to act necessary for access to web sites COOPERATIVA VALENCIANA  VIRGEN-POBRE DE XALO and recruitment through the thereof. To purchase our products, you can go to the corresponding section of our online store.

  • The product should only be purchased by people of legal age
  • The company is responsible and knows the current legislation.
  • The user is aware of and accepts the conditions established by the company.

It is an essential requirement to register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website. In agreement with the provisions of Organic Law 15/1999 of Protection of Data Personal,COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO inform to theusers that Personal data collected during registration and subsequent purchase, be introduced in a file under its responsibility, in order to deal with such actions by the user and manage subsequent actions arising therefrom. Likewise, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO informes the possibility of exercising rights of access, rectification, cancellation and opposition by writing to the addressCTRA XALO-ALCALALI S/N 03727, XALO (ALICANTE) or via e-mail o

If do not tell us the contrary, we understand that your data has not been modified, You agree to notify any change and your agreement to use them in order to retain the relationship between the parties.

During the purchase process should be identified with the username and password provided. These details will not be public. You are responsible to treat confidential and responsibly identity and password obtained in the register as customer can not transfer them to another. You can modify the information in whatever currently in its client area. In this paragraph you will have access to a record of orders, it is just a reference section but its management is allowed, the user can delete those records if it considers is not necessary to see.

After the shopping process the customer will receive an order confirmation by email. It is essential that during the checkout process the user enter an email valid address. If you do not receive confirmation within 24 hours after completion of the order, contact to COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO on phone Customer 966 480 034 by email .

All website content is in Valencian, Spanish and English.

The customer receives the product from the delivery address provided, receive an invoice or copy of the order.

Offer and validity

In case that a product is on sale, it is always mentioned together with their essential characteristics, offer price and the validity of it.

In compliance with current regulations COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO provides information on all sale items, their features and prices. However, COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO reserves the right to withdraw,replace or change products offered through its website, by simply change in the content thereof. Thus, the products offered at all times the web shall be governed by the General Terms and Conditions applicable in each case. The company also has the option to stop offering, without prior notice and at any time, access to the products mentioned.

Essential characteristics of the products

The products offered in our online store, include a photograph and essential characteristics, this is the information obtained from the manufacturer. The product color, observable in the photograph is not binding. The characteristics identifying it.


All products offered on the website enjoy of the commercial supplier warranty thereof. COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO has a service aftermarket, as the warranty period, the customer may contact the run setting COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO, serving aftermarket, by email or com points established by the own provider. If in doubt you can contact the customer service phone 966 480 034 or by email


All products indicate the selling price in Euros and include Value Tax Added Tax (VAT).

If any other taxes are applicable, they would be indicated.

Delivery cost and transportation

COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO only be shipped within the national territory except Canary Islands, Ceuta and Melilla. Shipping costs detailing along the execution of the purchase and they depend on the weight of the goods and the area delivery. If delivery is more than 20 days and is attributable to COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO delay shall be, written by the customer, the full refund prepaying for the goods are going to be released if it had been delayed.

Payment and order execution

The customer may pay the amount of the order by choosing any of the following forms. During the purchase process you must indicate your choice:

- Credit card VISA or MASTERCARD

All the operations involving the transmission of personal information or bank details is carried by a secure environment using a technology-based standard SSL Server (Secure Sockets Layer). All formation you transmit to us is encrypted through the network.

Also the data on your credit card is entered directly on the page bank in the POS (Point of sale Bank) and are not entered or recorded in the server of COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO.

When paying with VISA or MASTERCARD is always for the following data: the card number, expiration date and validation code which coincides with the three Latest figures from the number printed in italics on the back of your VISA or MASTERCARD, offering, thus, more guarantees about the security of the transaction.

This payment method is valid only on the website.

Where the amount of a purchase had been fraudulently or improperly loaded using the number of payment card holder may demand immediate cancellation of the charge. in such case, the corresponding time and dressing debit entries in the accounts of the provider and holder shall be made at the soonest.

However, if the purchase had been effectively carried out by the cardholder and demands to return is not the result of unexercised right of withdrawal or resolution and, therefore, had improperly required the cancellation of the corresponding charge that will be bound against COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO to compensate for the damages caused as a result of such cancellation.

- Cash on Delivery

If you want we can ship your order COD, which paid the receipt in the same no expense to you, as COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO copes with the costs of this form of payment.

COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO promises to deliver the order inup to 15 days from the following day of the order.

Shipments that the total are over 200 kg weight can not be contacted. Purchase ordershipments of large volumes must check limitations by phone 966480034 or via email

The availability of the products offered by COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO vary depending on customer demand. Although COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO periodically updates the stock, the product requested by the customer may be sold out at the time. In case of failure by unavailability, COOPERATIVA VALENCIANA VIRGEN -POBRE DE XALO should be aware of this situation will notify the customer. The period of this communication does not in any case exceed the maximum term of 30 days. COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO may give the double option: provide the client with no increase in price, a product with similar characteristics or superior quality, or unless justified and demonstrable reasons COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO within the same period to pay the sums paid by the order canceled. In the event that COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO do not make this payment within the prescribed period, the buyer may claim to be paid the double of the amount due, without prejudice to its right to be indemnified.

Right of desisting, refunds and claims

The buyer will have a minimum of fourteen calendar days to withdraw, from the day the customer receives the product without penalty and without giving any reason.

The buyer should check that the number of packages match its request and the goods are in perfect condition. By signing the delivery note, the buyer is in According to delivery.

The right of desisting shall be made by notification through telephone call to 966 480 034, contact the, submitting your writing to our postal address CTRA XALO-ALCALALI S/N 03727, XALO (ALICANTE), or through the withdrawal form.

As set out in Article 103 of Law 3/2014, of 27 March by amending the revised text of the General Law for the Defence of Consumers and Users, the supplies services or goods made according to the specifications of consumer or clearly personalized or which by their nature, can not be returned or they are liable to deteriorate or expire rapidly, are exempt from withdrawal.

- The return

The customer must return or deliver the product directly to COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO at the address CTRA XALO-ALCALALI S/N 03727, XALO (ALICANTE), without undue delay, and in any event no later than fourteen calendar daysfrom the date the right to cancel the contract is executed. It will be understood Knowing the deadline if the client makes the return of the product before the end of term.

The customer shall cope with the costs of returning the product. In any case, the products to be returned must be in perfect condition, unused and in its original packaging. Please, therefore, to avoid problems in transportation, ensure that the package is properly protected and sealed. Upon receipt / s, we will check its state. At the time we check that both the / article / s, and the possible components, accessories, promotional gifts and documentation are complete and in perfect condition, we will give back the money paid.

- No returns will be accepted the following products:

Products damaged in transit. Do not accept any orders that have been observed manipulated or damage in transit. The company to open the package presence of the delivery person, and that is the best time to make claims.

If for some reason the dealer will not let you check the condition of the goods, note thedelivery note "pending review".

If it is shown that the product is damaged in both its packaging or its contents, do it preferably stated in the delivery note of the delivery person, specifying clearly the observed anomaly, if after opening the package you notice any broken or damaged you must notify us within 24 hours after delivery indicating the malfunction or breakage observed.

If you are able, take snapshots, it will simplify the process of the Claim.

After 24 hours of delivery by the company and unreported breakage or damage observed can not be a refund of the product.

In the later case, it will be assumed that the product was received in perfect condition without any broken or damaged..

- Refund of payment

The cod of amounts received by the customer will be made using the same means of payment used by the customer as long as there is otherwise disposed. COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO may withhold the reimbursement until he received the product, reason for withdrawal, or until the client submit proof of return of the same, as that condition is known first.

In case of delay by COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO, regarding the return of the amounts paid, the customer can demand twice amounts paid without prejudice to the right of compensation for damages incurred in excess of that amount.

- Return defective product

In the fact that the product is not in good condition and causes attributable to this, are not a result of the client, it will be entitled to return the product, informing COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO the reason of returning throughany of the means provided for these Conditions of Employment, without any cost for the customer. This refund will be because the defect or poor condition of the product will not be considered a right of withdrawal.

The COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO agrees to bear the cost of refund and restore the product with a new one according to conditions agreed within the time of sale.

If the client wishes to make a claim, setting COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO is located at CTRA XALO-ALCALALI S/N 03727, XALO (ALICANTE) or via email


Also COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO reserves the right to file civil or criminal actions deemed appropriate by the misuse of web site and its contents or for breach of these terms.

The relationship between the user and the provider shall be governed by the regulations in force and application Spanish territory. Should not be there any dispute, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction archieving with the rules on jurisdiction and about competition. COOPERATIVA VALENCIANA VIRGEN-POBRE DE XALO has its address in ALICANTE, Spain.